The customer may return the goods without stating the reason for doing so within 14 days of purchase, in order to receive their money back. The goods may not be damaged in any way and they must be unused. The goods must be in their original packaging, including documentation and accessories, if any; they must be sent to the operator’s address within 14 days of the original delivery to the customer.
Having received the returned goods, the operator shall reimburse the customer for the purchase price paid via bank transfer to the bank account given by the customer, or via a postal money order or otherwise as agreed, no later than 30 calendar days.

Inspect the integrity of packaging upon takeover. Having accepted the shipment, you have acknowledged that the shipment has no evident defects. If the packaging is damaged, inform the courier and draw up a damage protocol. Do not accept the shipment. It will be sent back to us and a new one will be dispatched. Hidden defects may be reported within three days of takeover, at which point a damage protocol shall be drawn up. Should the purchaser fail to do so during this time period, the complaint can no longer be acknowledged. Do not send the damaged shipment anywhere, do not throw away the packaging and the filling. It is recommended that photographic evidence of the damage be obtained. Keep the documentation. Once reported, the damaged shipment will be collected by courier. In the event of damage the purchaser is obliged to inform the seller.